Setting Up a TV Your Parents Can Actually Use

The phone rings at nine on a Sunday. The news channel has vanished again. Nothing has broken. The television is simply set up for you and not for them. Why do they always call about the remote? Because there are …

Can Four People Share One Streaming Account?

Your sister is in another city and your parents are in the family home. Everyone uses the same login. Then one evening it stops working and asks somebody to verify a device. Streaming apps have quietly changed what sharing means. …

Paying for Five Apps and Watching One

Somebody signed up for one month to watch one series. That was two years ago. The money still leaves the account every month. Most households have no real idea what their television costs them. Where did all these subscriptions come …

Why Does It Buffer, and What Actually Fixes It

The film stops and a circle spins. Somebody says the internet plan is too slow. It usually is not. Buffering has a short list of causes, and your plan is rarely at the top. What is buffering, in plain terms? …

Playing Something From Your Phone on the TV

Someone has a video on their phone. The whole family crowds around a six-inch screen. You know the television can show it. But the button that does that has disappeared. Two different things are going on here, and people mix …

Subtitles, Dubbing and the Language You Want

The film starts in a language nobody in the room follows. Four people reach for four different buttons. Ten minutes later you have somehow turned on Spanish subtitles. Every app hides these controls in a different place. Where do I …

Why Does Your TV Sound So Thin?

Everyone in the house keeps the remote close during a film. Loud in the action scenes, and then nobody can make out a word. The volume is not the problem. Why can I not make out the dialogue? Sound needs …

Your Room Decides How the Picture Looks

You compared three televisions for a week and brought one home. It does not look like the showroom. Nothing is wrong with it. The room it now sits in is doing most of the work. How high and how far …

Does Your Old TV Really Need Replacing?

The television works perfectly. But the apps on it have stopped updating, and one has vanished altogether. The shop says the answer is a new television. Very often the answer costs a fraction of that. What does a streaming stick …

Why Does a New Smart TV Feel So Slow?

The picture is lovely. But pressing the home button takes three seconds to do anything. Apps open slowly, the grid stutters, and the set was bought only last year. Nothing is broken. This is simply how most affordable smart TVs …

4K, Refresh Rate and the Numbers That Sell TVs

The sticker on a new television carries more numbers than a school report card. 4K, hertz, contrast ratios with far too many zeros. Only a couple of them change what you see from your sofa. What does 4K actually mean? …

LED, QLED, OLED: What the Box Is Really Saying

You walk into the showroom to buy one television. You walk out confused by three sets of letters. Every sticker says LED, QLED or OLED, and the salesman says the expensive one is better. Let us take the words apart, …