We make things simple
As our parents get older, the day fills with little things to remember. Tablets with breakfast, a doctor's appointment, enough water, the BP check. Somebody ends up holding that list in their head. Usually them, and quite often you as โฆ
Ask a parent to call you and watch what actually happens. Open Contacts, search, scroll, tap call. That is four steps. For someone who finds phones fiddly, it is four too many. By the third one they have usually given โฆ
You have just handed a phone to a parent or a grandparent. Soon enough, the calls start. The text is too small, and apps have gone missing. Neither is their fault. The phone arrived set up for someone with perfect โฆ