Is an Extended Warranty Worth Paying For?

You have chosen the thing, the card is out, and the bill is being made. Then comes the question about protection for two more years. There is a queue behind you and everyone is waiting. It is a decision built …

What a Warranty Actually Covers, and What It Never Does

The screen cracked, and you remember the salesman saying one year warranty. So you carry it to the service centre feeling reasonably safe. They look at it for four seconds and quote you a price. Nothing has gone wrong, except …

Buying Secondhand Without Getting Stuck With It

Somebody in a listings app is selling exactly the thing you wanted. It looks fine in the photos and the price is very good indeed. You are already imagining it on your desk. Slow down for ten minutes, because those …

Refurbished, Open Box, Renewed: What They Mean

The same model is listed twice on the same page. One is new, the other is noticeably cheaper and carries a word like Renewed beside it. You have wondered what that word is hiding. Usually less than you fear, but …

When Is a Sale Price Actually a Lower Price?

Every week seems to be a sale week now. Festival sale, midnight sale, end of season sale, ends in four hours. You start to feel that not buying today is itself a small loss. That feeling is the product being …

Does Your Old TV Really Need Replacing?

The television works perfectly. But the apps on it have stopped updating, and one has vanished altogether. The shop says the answer is a new television. Very often the answer costs a fraction of that. What does a streaming stick …

Who Paid for That Review You Just Read?

You search for the thing you want to buy and read six reviews about it. All six praise the same three features. All six admit the same one tiny flaw. By the sixth you feel informed, and you have learned …

The Spec Sheet Says a Lot. Most of It Does Not Matter.

At the bottom of every product page there is a long table of technical rows. You scroll through it and understand a handful. Then you assume the one with more rows must be the better product. That assumption is exactly …

Band or Smartwatch? How to Decide Before You Buy

You have decided to buy something for your wrist. Then forty options appear in the shopping app. They all promise the same things. The listing shouts about features you will never open. It stays quiet about the two or three …

4K, Refresh Rate and the Numbers That Sell TVs

The sticker on a new television carries more numbers than a school report card. 4K, hertz, contrast ratios with far too many zeros. Only a couple of them change what you see from your sofa. What does 4K actually mean? …

LED, QLED, OLED: What the Box Is Really Saying

You walk into the showroom to buy one television. You walk out confused by three sets of letters. Every sticker says LED, QLED or OLED, and the salesman says the expensive one is better. Let us take the words apart, …